No need to fret. We will reach out to you right after your flight arrives. If you haven’t heard from us in a timely manner, we will automatically proceed to the International Arrivals area. Please remain there if we have not made contact. We maintain communication the day prior to your arrival, ensuring that no passenger is left behind.

Domestic arrivals: a maximum of 1 hour post-landing

International arrivals: a maximum of 2 hours post-landing

Hotel collections: 15-minute allowance

No. We cannot send out vehicles without a valid booking. A deposit of 50% is necessary through a secure payment link. The outstanding amount may be settled in cash on the day of your service.

Negative. Our collection services are available from any location in Miami and its neighboring regions, which include hotels, eateries, railway terminals, and private airports.

We monitor your flight live and will automatically modify your pick-up schedule at no additional charge.

Negative. Our operations are entirely based on advance bookings. A minimum notice period of four hours is necessary, and we cannot assure availability for same-day requests.

Negative. The price we offer is fixed. The only extra expense is the gratuity for the driver, which is not mandatory but is sincerely valued in the United States.

Certainly. A deposit of half the total is necessary for services costing less than $199 USD, while a 30% upfront payment is required for those exceeding $200 USD.

We provide large SUVs for smaller gatherings, along with vans that can accommodate 12 to 14 passengers, and buses designed to seat 40 to 54 individuals for significant events and larger groups.

Absolutely. Our chauffeurs provide essential support with your baggage during both the pickup and drop-off processes.

The day prior to your scheduled service, you will get a notification containing the name of your driver, the model of the vehicle, and the license plate details, along with guidance for meeting at the curbside pickup location.

Kindly inform us at your earliest convenience. We will revise your booking and persist in monitoring the specifics.

Certainly, miniature pets are welcome as long as they are contained in a secure carrier or travel bag. Kindly notify us ahead of time.

Food is not permitted on board. We only allow water bottles with secure caps to ensure a clean environment for every traveler.

Certainly. We offer one complimentary car seat for kids aged five and below. An additional seat can be secured for $15 USD, but it should be arranged ahead of time.

Planned pauses are not part of our offerings; however, a quick stop in the vicinity might be permitted if arrangements are made in advance. Additional charges could apply based on the duration.

Absolutely, provided that you inform us a minimum of 24 hours ahead and that the rescheduled time is workable.

Certain cars are equipped with internet access and USB charging capabilities. Kindly inform us if these features are essential for your journey, enabling us to allocate the appropriate vehicle.

Absolutely! We offer transport services for weddings, professional gatherings, exclusive events, and beyond. Feel free to request a personalized estimate.

This is very rare, since we already include up to 2 hours of free waiting time from the moment your flight lands.
However, if there’s no communication and the wait exceeds 2 hours, we may declare a no-show.
If you request additional waiting time, a $30 USD fee will be charged for every 30 minutes beyond the included limit.