There’s no need to be concerned. We will reach out to you immediately once your flight arrives. If there is no communication from us within an acceptable time frame, we will head to International Arrivals as a default. Please wait there if we haven’t been in touch. We maintain communication the day before, and we always ensure that no passenger is left behind.

Domestic arrivals: a maximum of 1 hour after touchdown

International arrivals: a maximum of 2 hours after touchdown

Hotel collections: a 15-minute leeway

No. We cannot send out vehicles without a valid booking. A 50% upfront payment is necessary through a secure payment link. The outstanding amount may be settled in cash on the day of the service.

No. Our pickup services are available from any location within Miami and its adjacent regions, such as hotels, dining venues, rail stations, and private airports.

We monitor your flight live and will automatically update your pick-up schedule free of charge.

Unfortunately, we operate exclusively on a reservation basis. A minimum notice of four hours is required, and we cannot assure availability for requests made on the same day.

No. The price we offer is fixed. The sole extra expense is for the driver’s gratuity, which is not required but is very much valued in the United States.

Indeed. For services costing less than $199 USD, a deposit of half the amount is necessary, while a 30% deposit is required for those priced over $200 USD.

We provide spacious XL SUVs for smaller teams, along with vans accommodating 12 or 14 passengers, and larger buses designed for groups of 40 to 54 individuals for significant events.

Certainly. Our chauffeurs provide fundamental support with your baggage during both the pickup and drop-off stages.

The day prior to your scheduled service, you will receive a notification containing the driver’s name, the type of vehicle, and the license plate details, along with guidance for meeting at the designated curbside pickup location.

Kindly inform us at your earliest convenience. We will modify your booking and keep monitoring the specifics.

Indeed, miniature animals are permitted as long as they are contained in a secure carrier or travel bag. We kindly request that you notify us beforehand.

Food is not permitted on board. Only water bottles with tightly secured caps are allowed to ensure a clean environment for all travelers.

Certainly! We offer one complimentary car seat for kids aged 5 and below. An additional seat can be arranged for $15 USD, but it requires prior notice.

Unplanned stops are not part of the service; however, a short stop in the vicinity might be permitted with prior arrangement. An additional charge could be incurred based on the duration.

Absolutely, provided you inform us at least 24 hours ahead and that the updated timing is open for booking.

Certain cars provide wireless internet and USB charging options. Kindly inform us if these features are essential for your travel, enabling us to select the appropriate vehicle for you.

Absolutely! We offer transport services for weddings, conventions, exclusive events, and beyond. Contact us for a personalized estimate.

This is very rare, since we already include up to 2 hours of free waiting time from the moment your flight lands.
However, if there’s no communication and the wait exceeds 2 hours, we may declare a no-show.
If you request additional waiting time, a $30 USD fee will be charged for every 30 minutes beyond the included limit.