You needn’t stress. We will reach out to you promptly after your flight arrives. If you do not hear from us within an appropriate timeframe, we will proceed to International Arrivals by default. Please remain there if we have not connected. We maintain communication the day before, ensuring no passenger is left behind.

Domestic arrivals: no more than 1 hour after touchdown

International arrivals: no more than 2 hours after touchdown

Hotel pickups: a 15-minute allowance

No. We cannot send out vehicles unless a valid reservation is in place. A deposit of 50% must be secured through a safe payment link. The outstanding amount can be settled in cash on the day the service is provided.

No. We provide collection services from any location in Miami and its nearby regions, which include hotels, dining venues, railway stations, and private airfields.

We monitor your flight live and automatically revise your pickup schedule without any added charge.

No. Our services are only available through advance reservations. A minimum notice of four hours is required, and we cannot assure availability for same-day requests.

No. The fee we offer is conclusive. The only extra charge is for the driver’s gratuity, which is voluntary but greatly valued in the United States.

Certainly. A 50% deposit is necessary for services that are less than $199 USD, while a 30% deposit is required for those exceeding $200 USD.

We provide spacious XL SUVs for intimate gatherings, along with vans accommodating 12 to 14 people, and buses designed to carry 40 to 54 individuals for larger assemblies and occasions.

Certainly. Our chauffeurs provide essential support with your luggage during both the pickup and drop-off.

On the day prior to your scheduled service, you will get a notification that includes the name of your driver, the type of vehicle, and its license plate, as well as guidelines for meeting at the designated curbside pickup location.

Kindly reach out to us at your earliest convenience. We will adjust your booking and maintain oversight of the particulars.

Indeed, miniature animals may be accepted as long as they are secured in a proper carrier or travel bag. We kindly ask that you notify us ahead of time.

We prohibit food onboard. Only water bottles with tightly secured caps are allowed to ensure a clean environment for all travelers.

Certainly. We offer one complimentary car seat for kids aged five and younger. An additional seat can be arranged for a fee of $15 USD, but it needs to be requested ahead of time.

Unplanned halts are not part of our service; however, a quick stop in the vicinity could be permitted if previously arranged. Additional charges might be incurred based on the duration.

Of course, provided you inform us at least 24 hours ahead and the revised timing is open for scheduling.

Certain vehicles come with internet access and USB charging capabilities. Kindly inform us if these features are essential for your journey, allowing us to select the appropriate vehicle for you.

Absolutely! We offer transportation services for weddings, seminars, high-profile events, and additional occasions. Contact us for a personalized estimate.

This is very rare, since we already include up to 2 hours of free waiting time from the moment your flight lands.
However, if there’s no communication and the wait exceeds 2 hours, we may declare a no-show.
If you request additional waiting time, a $30 USD fee will be charged for every 30 minutes beyond the included limit.