You don’t need to be concerned. We will reach out to you right after your flight touches down. If there’s no communication from us within a reasonable timeframe, we will proceed to International Arrivals as a standard option. Kindly wait there if we haven’t made contact. We keep in touch the day before and ensure that no passenger is left unattended.

Domestic arrivals: a maximum of 1 hour after touchdown

International arrivals: a maximum of 2 hours after touchdown

Hotel collections: a 15-minute buffer time

No. We cannot send out vehicles without a verified booking in place. A non-refundable deposit of 50% is necessary through a secure payment link. The rest of the fare may be settled in cash on the service day.

No. We provide collection services from any location in Miami and its neighboring regions, such as hotels, eateries, transit hubs, and private airfields.

We monitor your flight live and will automatically update your pickup schedule at no additional charge.

No. Our service operates solely on pre-arranged bookings. We ask for a minimum notice of four hours, and we cannot ensure availability for requests made on the same day.

No. The fare we offer is fixed. The only extra expense is gratuity for the driver, which is voluntary yet greatly valued in the United States.

Certainly. A deposit of half the total amount is required for services priced below $199 USD, while a deposit of 30% is necessary for services exceeding $200 USD.

We provide spacious XL SUVs for smaller crowds, as well as vans that can accommodate 12 to 14 passengers, and buses designed for larger events, seating between 40 and 54 individuals.

Absolutely. Our chauffeurs provide essential support with your luggage during both pickup and drop-off.

On the day prior to your service, you will get a notification that includes the name of your driver, the type of vehicle, and its license plate number, along with details for meeting at the curbside pickup location.

Please inform us at your earliest convenience. We will revise your booking and remain attentive to the specifics.

Certainly, miniature animals are permitted as long as they are contained in a secured carrier or travel bag. We kindly ask that you notify us beforehand.

Food consumption is not permitted. Only sealed water bottles are approved to ensure a tidy environment for every traveler.

Certainly. We offer one complimentary child seat for kids below the age of five. An extra seat can be arranged for a fee of $15 USD, and advance notice is required for this.

Spontaneous stops are not part of our service, though a quick pause in the vicinity might be possible if arranged in advance. Additional charges could apply based on timing.

Absolutely, provided you give us at least 24 hours’ notice and the updated timing is feasible for booking.

Certain vehicles are equipped with internet connectivity and USB charging capabilities. Kindly inform us if these amenities are essential for your travel, enabling us to select the appropriate vehicle.

Absolutely! We offer transport services for weddings, conventions, high-profile gatherings, and additional occasions. Feel free to request a personalized estimate from us.

This is very rare, since we already include up to 2 hours of free waiting time from the moment your flight lands.
However, if there’s no communication and the wait exceeds 2 hours, we may declare a no-show.
If you request additional waiting time, a $30 USD fee will be charged for every 30 minutes beyond the included limit.