Rest easy. We’ll get in touch right after your flight arrives. If we don’t receive a response from you in a timely manner, we’ll default to heading to International Arrivals. Please wait there until we establish contact. We keep in touch the day prior and ensure no passenger is left behind.

Domestic flights: a maximum of 1 hour after arrival

International flights: a maximum of 2 hours after arrival

Hotel pickups: a 15-minute leeway

No. We are unable to send out vehicles without a verified booking. A deposit of 50% is necessary through a secure payment link. The remaining amount can be settled in cash on the day of your service.

No. We provide transportation services from any location within Miami and its neighboring areas, such as hotels, dining establishments, railway stations, and private airfields.

We monitor your flight as it occurs and automatically modify your pickup schedule without any added charges.

No. Our services are available solely through advance booking. A minimum notice of four hours is necessary, and we cannot promise availability for same-day requests.

No. The price we quote is conclusive. The only extra expense is for the gratuity for the driver, which is not mandatory but greatly valued in the United States.

Certainly. A prepayment of 50% is necessary for services priced below $199 USD, while a 30% deposit is needed for those costing more than $200 USD.

We provide spacious SUVs suitable for intimate gatherings, alongside vans accommodating 12 to 14 individuals, and buses designed to transport groups of 40 to 54 for larger occasions.

Absolutely. Our chauffeurs provide fundamental support with your baggage during both the loading and unloading processes.

The day prior to your scheduled service, you will get a notification that includes your driver’s name, the model of the vehicle, and the license plate details, along with directions on how to meet at the curbside pickup location.

Kindly inform us at your earliest convenience. We will revise your booking and persist in monitoring the particulars.

Indeed, miniature animals are permitted as long as they are contained within a secured carrier or travel bag. We kindly ask that you notify us ahead of time.

Food is not allowed on our rides. Only water bottles with properly sealed tops are accepted to ensure a tidy environment for everyone traveling.

Absolutely. We offer a complimentary car seat for kids aged five and under. An additional seat can be obtained for $15 USD, but it needs to be arranged ahead of time.

Spontaneous stops are not part of the service; however, a short pause in the vicinity might be accommodated if arranged in advance. Additional charges could apply based on timing.

Absolutely, provided you inform us at least 24 hours ahead and that the rescheduled time is available.

Certain vehicles are equipped with wireless internet and USB charging capabilities. Kindly inform us if these features are essential for your journey, enabling us to allocate the appropriate vehicle.

Absolutely! We offer transportation services for weddings, corporate events, high-profile gatherings, and beyond. Reach out to us for a personalized estimate.

This is very rare, since we already include up to 2 hours of free waiting time from the moment your flight lands.
However, if there’s no communication and the wait exceeds 2 hours, we may declare a no-show.
If you request additional waiting time, a $30 USD fee will be charged for every 30 minutes beyond the included limit.