No need to stress. We will get in touch with you right after your flight arrives. If you haven’t heard from us within a suitable timeframe, we will automatically proceed to International Arrivals. Kindly remain there if we haven’t made contact. We keep communication open the day prior, and we ensure that no passenger is left unattended.

Domestic arrivals: a maximum of 1 hour after touchdown

International arrivals: a maximum of 2 hours after touchdown

Hotel collections: a 15-minute allowance

No. We cannot send out vehicles without a verified booking. A deposit of 50% is needed through a secure payment link. The remaining amount may be settled in cash on the day of service.

No. We provide collection services from various locations throughout Miami and its neighboring areas, which encompass hotels, dining establishments, transit hubs, and private airports.

We monitor your flight live and can reschedule your pickup time automatically without any additional fees.

No. Our services operate exclusively on a reservation basis. A minimum notice of four hours is essential, and we cannot assure availability for same-day requests.

No. The price we offer is fixed. The sole extra expense is the gratuity for the driver, which is not mandatory but is greatly valued in the United States.

Indeed. A deposit of half the total is mandatory for services priced below $199 USD, while a 30% deposit applies for those exceeding $200 USD.

We provide spacious XL SUVs for smaller gatherings, along with vans that can carry 12 to 14 individuals and buses designed to accommodate 40 to 54 passengers for larger occasions and events.

Certainly. Our drivers provide essential support with your luggage during both the pickup and drop-off processes.

The day preceding your scheduled service, you will get a notification containing the driver’s name, the make of the vehicle, and its license plate number, as well as directions for meeting at the designated curbside pickup location.

Kindly inform us at your earliest convenience. We will revise your booking and persist in monitoring the information.

Certainly, small animals are permitted as long as they remain within a secure carrier or travel bag. We kindly ask for prior notification.

We prohibit food on board. Only water bottles with tight-fitting lids are allowed to ensure a clean environment for every traveler.

Certainly. We offer one complimentary car seat for kids below the age of five. An additional seat can be secured for a fee of $15 USD, and it should be arranged ahead of time.

Unplanned stops are not part of our services; however, a short stop in the vicinity could be accommodated if arranged in advance. Additional charges may apply based on the duration.

Indeed, provided that you give us at least 24 hours’ notice and that the rescheduled time is open for scheduling.

Certain vehicles come equipped with internet connectivity and USB charging options. Kindly inform us if these features are essential for your journey, allowing us to allocate the appropriate vehicle.

Absolutely! We offer transport services for weddings, seminars, high-profile events, and beyond. Reach out to us for a personalized estimate.

This is very rare, since we already include up to 2 hours of free waiting time from the moment your flight lands.
However, if there’s no communication and the wait exceeds 2 hours, we may declare a no-show.
If you request additional waiting time, a $30 USD fee will be charged for every 30 minutes beyond the included limit.