Rest assured. We will reach out to you immediately upon your arrival. If you do not hear from us within a suitable timeframe, we will proceed to the International Arrivals area by default. Please remain there if communication has not been established. We maintain contact the day prior to your service, ensuring that no traveler is left behind.

Domestic arrivals: a maximum of 1 hour after touchdown

International arrivals: a maximum of 2 hours after touchdown

Hotel pickups: 15-minute allowance

Regrettably, we cannot send out vehicles unless there is a verified booking in place. A deposit of 50% is necessary through a secure payment link. The outstanding balance may be settled in cash on the day of the service.

No. Our pickup services are available from any location throughout Miami and its nearby regions, which include hotels, dining venues, railway stations, and private airfields.

We monitor your flight live and will modify your pickup schedule on our own without any additional charges.

No. Our services are available only through advance bookings. We ask for a minimum notice of four hours, and we cannot ensure that same-day reservations can be accommodated.

No. The price we offer is non-negotiable. The only extra charge is for the driver’s gratuity, which is not mandatory but is greatly valued in the United States.

Certainly. For services priced below $199 USD, we ask for a deposit of half the total amount, while a 30% deposit is necessary for those exceeding $200 USD.

We provide spacious SUVs for smaller parties, vans that accommodate 12 or 14 occupants, and buses designed to transport 40 to 54 guests for larger events.

Absolutely. Our chauffeurs provide fundamental help with your bags during both the pickup and drop-off processes.

On the day prior to your scheduled service, you will get a notification containing the driver’s name, the model of the vehicle, and the license plate information, along with guidance for meeting at the curbside pickup location.

Kindly inform us at your earliest convenience. We will adjust your booking and remain vigilant in monitoring the specifics.

Absolutely, miniature animals are permitted provided they remain in a secured carrier or travel bag. We kindly request you notify us beforehand.

We prohibit food onboard. Only water bottles with tightly sealed caps are allowed to ensure a clean environment for all travelers.

Certainly. We offer one complimentary child car seat for kids aged five and below. An additional seat can be arranged for a fee of $15 USD, but it should be requested ahead of time.

Unplanned halts are not part of our services; however, a quick stop in the vicinity might be permitted if arranged in advance. Additional charges may apply depending on the duration.

Certainly, provided you inform us a minimum of 24 hours ahead and that the revised time slot is accessible.

Certain vehicles are equipped with internet access and USB charging options. Kindly inform us if these features are essential for your journey so we can select the appropriate vehicle.

Of course! We offer transport services for weddings, business meetings, exclusive occasions, and additional events. Request a personalized estimate from us.

This is very rare, since we already include up to 2 hours of free waiting time from the moment your flight lands.
However, if there’s no communication and the wait exceeds 2 hours, we may declare a no-show.
If you request additional waiting time, a $30 USD fee will be charged for every 30 minutes beyond the included limit.