Rest assured. We will get in touch immediately after your flight arrives. If you do not receive communication from us in a timely manner, we will proceed to International Arrivals. Kindly wait there if we have not made contact. We maintain communication the day prior and ensure no passenger is forgotten.

Domestic arrivals: no more than 1 hour after touchdown

International arrivals: no more than 2 hours after touchdown

Hotel pickups: 15-minute buffer time

While we cannot send out vehicles without a verified booking, a 50% upfront deposit is necessary through a secure payment link. The outstanding amount may be settled in cash on the service day.

No. We provide collection services from any location in Miami and its nearby regions, such as hotels, dining establishments, transportation hubs, and private airfields.

We monitor your flight live and automatically modify your pickup schedule free of charge.

No. Our operations are based on advance reservations only. A minimum notice of 4 hours is necessary, and we cannot assure availability for same-day requests.

No. The price we offer is set. The only extra charge is for the gratuity for the driver, which is not mandatory but deeply valued in the United States.

Certainly. A deposit of half the total is necessary for services priced below $199 USD, while a 30% deposit is needed for those that exceed $200 USD.

We offer spacious XL SUVs for smaller gatherings, as well as vans that can accommodate 12 to 14 passengers, and coaches designed for larger groups ranging from 40 to 54 individuals for various events.

Certainly. Our chauffeurs provide essential help with baggage during the loading and unloading stages.

The day prior to your scheduled service, you will be sent a notification containing the name of your driver, the type of vehicle, and its license plate number, along with details for meeting at the curbside collection zone.

We kindly ask you to inform us at your earliest convenience. We will revise your booking and maintain oversight of the specifics.

Indeed, tiny animals are permitted as long as they are secured in a proper carrier or travel bag. We appreciate your advance notice.

We prohibit the consumption of food on board. Only water bottles with tight-fitting caps are allowed to ensure a hygienic environment for every traveler.

Certainly. We offer one complimentary car seat for kids below the age of five. An additional seat can be arranged for a fee of $15 USD, but it needs to be requested ahead of time.

Planned interruptions are not part of our service; however, a short pause in the vicinity could be accommodated if arranged in advance. Additional charges might apply based on the duration.

Absolutely, provided you give us notice at least 24 hours beforehand and the updated timing is open for scheduling.

Certain vehicles are equipped with internet access and USB charging options. Kindly inform us if these features are crucial for your journey, allowing us to select the appropriate vehicle.

Absolutely! We offer transport services for weddings, meetings, high-profile events, and other occasions. Request a personalized estimate from us.

This is very rare, since we already include up to 2 hours of free waiting time from the moment your flight lands.
However, if there’s no communication and the wait exceeds 2 hours, we may declare a no-show.
If you request additional waiting time, a $30 USD fee will be charged for every 30 minutes beyond the included limit.