No need to be concerned. We will reach out to you immediately after your flight touches down. If there is no communication from us within a suitable period, we will proceed to the International Arrivals section by default. Please make your way there if we have not been able to connect. We maintain communication the day prior, and we ensure that no passenger is left unattended.

Domestic flights: a maximum of 1 hour after arrival

International flights: a maximum of 2 hours after arrival

Hotel pickups: a 15-minute buffer period

No. We cannot send out vehicles without a validated booking. A deposit of 50% is needed through a secure payment link. The outstanding amount may be settled in cash on the service day.

No. We provide collection services from any location in Miami and its nearby regions, such as hotels, dining establishments, train terminals, and private airfields.

We monitor your flight live and automatically modify your pickup schedule without any additional charge.

No. Our services are offered exclusively through advance booking. A minimum notice of 4 hours is needed, and we cannot confirm availability for same-day requests.

No. The fee we offer is conclusive. The only extra expense is for the gratuity for the driver, which is voluntary yet greatly valued in the U.S.

Certainly. A deposit of half the total is needed for services under $199 USD, while a deposit of 30% is required for any services costing over $200 USD.

We provide spacious XL SUVs for intimate gatherings, alongside vans that accommodate 12 to 14 passengers, and larger buses designed to transport 40 to 54 individuals for significant events.

Certainly. Our chauffeurs provide fundamental help with your bags during both the loading and unloading processes.

The day prior to your scheduled service, you will get a notification detailing the name of your driver, the model of the vehicle, and the license plate number, along with directions for meeting at the curbside pickup location.

Kindly inform us at your earliest convenience. We will adjust your reservation and keep monitoring the information.

Indeed, tiny animals are permitted as long as they are secured in a suitable carrier or travel bag. We kindly request that you notify us beforehand.

Food is prohibited onboard. Only water bottles with secure closures are allowed to ensure a clean environment for everyone traveling.

Absolutely! We offer one complimentary car seat for little ones aged 5 and under. If you need an additional seat, it can be arranged for a fee of $15 USD, but please ensure to make the request ahead of time.

Spontaneous halts are not part of our offerings; however, a quick stop in the vicinity may be possible if arranged in advance. Additional charges might be applicable based on duration.

Absolutely, provided you inform us a minimum of 24 hours ahead and that the rescheduled time is open for booking.

Certain cars are equipped with internet connectivity and USB charging capabilities. Please inform us if these features are a priority for your journey, enabling us to select the appropriate vehicle for you.

Absolutely! We offer transport services for weddings, conventions, high-profile gatherings, and beyond. Reach out to us for a personalized estimate.

This is very rare, since we already include up to 2 hours of free waiting time from the moment your flight lands.
However, if there’s no communication and the wait exceeds 2 hours, we may declare a no-show.
If you request additional waiting time, a $30 USD fee will be charged for every 30 minutes beyond the included limit.