These terms apply to transportation arranged through Golden Ride Miami, a service of Miami Beach Tours and Services ACS LLC. Your written quote and confirmation may contain trip-specific terms that supplement this page. If there is a conflict, the signed or accepted trip-specific confirmation controls for that reservation.
1. Requests and confirmation
For an eligible pickup more than 24 hours away, the reservation is confirmed automatically after Stripe verifies the selected 50% deposit or full payment, and the customer receives the official booking voucher. For pickups within 24 hours, arrange the service directly with Golden Ride Miami by WhatsApp or email before payment. These requests cannot be paid through the online reservation form.
2. Prices and changes
Published rates are fixed one-way base rates for the listed vehicle category and an eligible verified address within the corresponding service area. The reservation form adds applicable child-seat and night-service charges, then displays the complete trip total and 4% card-processing charge before payment. Extra stops, unusual luggage, special events, or nonstandard requirements must be disclosed in advance and may require a separately approved charge. Additional stops require advance coordination and are charged with a one-hour minimum at the selected vehicle's hourly rate. Changes after confirmation may change the price or require a different vehicle.
3. Payment
You can book by paying 50% of the service price or pay the full amount in advance. Your reservation is confirmed once payment has been recorded and availability has been confirmed.
No. If you book with a 50% deposit, you must pay the entire remaining reservation balance when you receive the first service, including the balance for any later transfers.
We accept card payments through the website or a payment link, Zelle, Venmo and Wise. Card, Venmo and Wise payments carry an additional 4% processing fee. Zelle does not carry this fee.
The outstanding balance is paid in cash to the driver when you receive your first service.
4. Airport and other courtesy waiting
We include 2 hours of complimentary waiting time for international flights and 1 hour for domestic flights, counted from the actual landing time.
If you arrange a specific pickup time in advance, your complimentary waiting time starts at that time.
Yes. You can arrange a specific pickup time if you would like more time before leaving. The complimentary waiting allowance for your flight will start at the agreed time.
If you finish the arrival procedures earlier, you will need to wait until the time you requested.
Additional waiting time has a cost and must be coordinated with the driver, subject to vehicle availability. For SUVs and vans, it is charged in started 30-minute blocks, each equal to half the vehicle's hourly rate.
For buses, additional waiting time is quoted according to the service.
The service includes 15 minutes of complimentary waiting time from the agreed pickup time. We recommend being ready with all your luggage so you can leave for the airport on time.
5. Cancellations and no-shows
Yes. You can request changes at least 24 hours before the service. All changes are subject to availability and must be confirmed by our team.
Cancellations made at least 48 hours before the service receive a full refund.
Cancellations made less than 48 hours before the service, no-shows and unused services are non-refundable.
Contact our team and provide the passenger's name, reservation details and the change or cancellation you wish to request.
For changes, contact us at least 24 hours in advance. For cancellation with a full refund, you must contact us at least 48 hours in advance.
We reschedule your transfer at no additional cost, subject to availability. Let us know about the cancellation and provide your new flight details as soon as possible.
If the flight operates normally but you miss it, do not board or do not arrive for personal reasons, the reservation is considered a no-show, with no refund or free rescheduling.
Free rescheduling following a flight cancellation applies when the issue is with the flight, not when the passenger fails to board for personal reasons.
Communication is necessary to coordinate pickup and report any delay. If we cannot reach you and you do not appear within the agreed waiting period, we may declare the reservation a no-show, with no refund.
6. Child seats
Yes. Request it when booking and provide the child's age so we can arrange it. The first seat is complimentary, subject to availability. Each additional seat costs $20.
7. Meet & Greet
Yes. You can request a greeting inside the terminal with a sign displaying your name. This service must be arranged in advance and costs an additional $20 for SUVs or $80 for vans and buses.
8. Night service
Yes. Pickups between 9:00 p.m. and 6:59 a.m., Miami time, carry a $30 surcharge for SUV XL vehicles and vans.
For buses, the nighttime surcharge is 10% of the service price.
9. Vehicles and luggage
Reservations confirm a vehicle category and capacity, not a specific make, model, year, color, or configuration unless explicitly stated in writing. Vehicle examples and photographs are illustrative. Standard luggage is one checked bag up to 23 kg, one carry-on suitcase and one backpack per passenger, subject to vehicle capacity. Extra bags, boxes, strollers, wheelchairs and other bulky items must be disclosed before booking. We may require a larger vehicle, revise the price, or decline unsafe loads.
10. Delays, conduct, and safety
Travel times are estimates and may be affected by traffic, weather, road closures, airport operations, and events outside reasonable control. Passengers must follow lawful safety instructions. Smoking, illegal activity, dangerous conduct, and undisclosed hazardous or prohibited items are not permitted. Cleaning or damage caused by a passenger may be charged to the responsible customer.
11. Contact
Questions about these terms may be sent to management@miami-beach.tours or +1 (786) 597-2547.